How can I cancel my order?
Cancellations will be considered as long as your order has not been shipped and your amount will be refunded back to you via the original mode of payment.
Please note that cancellation request for the personalised or custom / special made-to-order items will be allowed as long as the order has not been processed.
Request you to please contact customer support at email@example.com as soon as possible with your order number.
What is your Returns Policy?
We have a 15-day return or exchange policy on all of our products. If you aren’t satisfied, we can set up a refund for you as store credit or an exchange within 15 days from the date of receipt of the item.
Below are the terms and conditions for the return:
1) The returned products should be in unused original condition with all item tags attached and any related accessories or instruction booklets included as received.
2) Personalised, special made-to-order and all final sale items are not eligible for returns / exchanges.
3) Additionally, we have a one-year warranty on all of our leather goods. All products come with our guarantee that every product is free of material and manufacturing defects.
How do I return the product if it is defective/damaged?
If you have received a damaged, defective, or incorrect item, please contact firstname.lastname@example.org within 24 hours with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you!
When will I receive replacement for my product?
Stock permitting, replacement will be shipped within 10 business days of us receiving the product back.
This will be done as long as the return is in accordance with the terms and conditions.
What are the terms and conditions for a refund?
All refunds will be credited as your The Leather Story store credits which you can use to shop on theleatherstory.com within 365 days of the credit issue.
How long the refund procedure takes?
The refund procedure will be initiated within 72 hours once we receive your product. Once initiated, the amount will reflect in your TLS account as store credits.
How do I initiate a return?
To initiate a return, send us a request on email@example.com so we can get started on the process. Please do not ship the product until you receive an authorization number for the same from the returns processing team.
Where do I mail the return?
You can mail the product to the address below:
THE LEATHER STORY
Reference: [your order no / RMA authorization no]
DEERWOOD 252, FIRST FLOOR,
Please note that we don't mark up our prices to include the cost of potential return shipping cost. This way the prices are fairer to our customers. Thus we request you to cover the return shipping cost and we will pay for the cost of shipping the exchange piece to you.